Borrower Hub
The lending relationship, self-serve.
A white-labelled borrower experience: application, document capture, offer acceptance, servicing and restructure requests handled conversationally in the borrower's own language.
11
Languages
-44%
Call volume
+18%
On-time payment
Worked example
Borrower journey — 128,400 customers
Borrower profile + loan account + live repayment signals
Channel mix
84% mobile
Languages
English, Hindi, Marathi, Tamil
Self-serve actions
Statement, foreclosure quote, date change, part-payment
Collections contacted by human
was 100%
Run log
- Assemble the borrower view
Sanction terms, schedule, charges and payment history in one place, in the borrower's language.
- Offer the right action
Each borrower shown the actions their account actually permits — nothing that will be rejected.
- Handle the ask
Date change, part payment and foreclosure quotes executed against policy without a call.
- Escalate what needs a human
Hardship, dispute and legal cases routed to a person with the context attached.
- Close the loop
Outcome written back to the account and the collections queue.
Output
Press run to work this example end to end. Everything below is produced from the input above — sample data, real output shape: digital journey, servicing actions, collection outcomes.
Conversational onboarding
Document capture and verification guided in-language on any device.
Self-serve servicing
Statements, foreclosure quotes, part-payments and top-ups without a call centre.
Soft collections
Empathetic, compliant nudges tuned to repayment propensity.
Takes in
- Borrower profile
- Loan account
- Repayment signals
Hands back
- Digital journey
- Servicing actions
- Collection outcomes