Policyholder
Claims and service that people don't dread.
Straight-through claims intake, fraud triage, benefit projections and member self-service delivered with the empathy long-duration relationships deserve.
STP
Simple claims
Evidence
Backed referrals
Plain
Member language
Worked example
Claim #CL-40912 — windscreen and panel damage
Claim submission with 6 photos, policy terms, member record
Policy
Comprehensive motor, live 4 years
Claim
£1,840 — windscreen + nearside panel
Submitted
Mobile, 6 photos, 2 minutes
Excess
£350
Run log
- Validate the claim
Policy live, cover in force, incident date inside the period, no lapse.
- Assess the damage
6 photos assessed; damage consistent with the described incident and with the repair estimate.
- Apply the policy terms
Excess, betterment and windscreen sub-limit applied straight from the policy wording.
- Screen for fraud
Checked against network, device, image-provenance and claim-history signals — no anomaly.
- Adjudicate and pay
Settlement approved and payment instructed; member told what happens next.
Output
Press run to work this example end to end. Everything below is produced from the input above — sample data, real output shape: adjudicated claims, fraud referrals, member projections.
Straight-through claims
Documentation captured, validated and adjudicated within policy rules.
Fraud triage
Anomalous claims routed to investigators with the evidence attached.
Benefit clarity
Members see projected outcomes in language they actually understand.
Takes in
- Claim submissions
- Policy terms
- Member records
Hands back
- Adjudicated claims
- Fraud referrals
- Member projections